Effective Date: 14.08.2024
Thank you for shopping at Pickguard.co.uk. We strive to provide you with high-quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we are here to help with our returns policy.
You have 14 days to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you wish to exchange an item for a different size or colour, please contact us to arrange for the exchange. You will be responsible for any price difference and shipping costs associated with the exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.
To initiate a return, please contact us at luke@pickguard.co.uk to request a return authorisation and instructions on how to return your item.
– Custom-made or personalised items may not be eligible for return unless they are damaged or defective.
– We reserve the right to refuse returns that do not meet our return policy criteria.
– We are not responsible for lost or stolen packages during the return shipping process.
If you have any questions or concerns about our returns policy, please contact us at luke@pickguard.co.uk.
By making a purchase from our website, you agree to the terms of this Returns Policy. If you do not agree with the terms of this Returns Policy, please do not make a purchase from our website.